HVAC Recycle App: Apple App Store Compliance & Help Resource
Document Purpose: Public-facing support documentation satisfying iOS App Developer Program Policies regarding User Data Control, Data Safety, and Deletion Pathways.
1. User Account & Data Deletion Guide
Apple App Store requires a clear, explicit path for users to delete their account and associated data both inside the app and via a web-based URL. This resource outlines how users can exercise these rights.
How Users Can Request Data Deletion
Method A: Direct In-App Deletion (Recommended)
- Open the HVAC Recycle app on your iOS device.
- Ensure you are securely logged into your account.
- Navigate to the main menu and select Settings.
- Tap on Account Management (or Profile Settings).
- Scroll down and select Delete Account.
- Confirm your choice. Your account will be instantly deactivated, and the deletion process will initiate automatically.
Method B: Web-Based Deletion Request (No App Re-installation Required)
If you have already uninstalled the app or cannot access your Android device, you can request full account and data removal through our secure web portal:
Web Deletion Request Link: [https://hvacrecycle.com/data-deletion-request](https://hvacrecycle.com/data-deletion-request)
Note to Apple App Store Reviewers: The web-based deletion link allows users to request account deletion and all associated data deletion without requiring an in-app workflow, fulfilling the Google Play App Deletion Policy requirement.
What Data is Deleted Upon Request?
When an account deletion request is processed, HVAC Recycle permanently purges the following data from its active servers:
Personal Identifiers: Name, email address, phone number, and account login credentials.
Profile Metadata: Custom user preferences, saved locations, and app configuration settings.
Data Retained for Legal or Regulatory Compliance
To comply with local, state, and federal laws regarding commercial recycling and environmental tracking, certain transaction records cannot be immediately deleted. We securely retain the following data strictly for legally mandated periods:
Scrap Metal & Material Ledger Records: Weight tickets, material classifications (e.g., copper/aluminum purities), and transaction histories required under state scrap metal recycling licenses.
Financial & Corporate Auditing Logs: Invoices, commercial logistics coordination records, and offtake agreements necessary for corporate tax compliance.
Once the legally mandated retention period expires, this remaining transaction data is automatically anonymized or permanently destroyed.
2. Apple App Store Console Data Safety Configuration Guide
To ensure your Data Safety Form in the Apple App Store Console perfectly aligns with the app’s codebase and the privacy policy, use the following configuration mappings during your submission:
Data Collection & Security Declarations
Encrypted in Transit: Yes (All user data is transmitted over secure HTTPS/TLS connections).
Account Deletion Provided: Yes (A direct link and in-app mechanism are provided for deletion requests).
Specific Data Category Declarations
| Data Category | Data Type | Purpose | Shared or Collected? |
| Location | Approximate / Precise Location | App Functionality, Logistics & Pickup Scheduling | Collected |
| Personal Info | Name, Email Address, Phone Number | Account Management, Authentication, Support | Collected |
| App Performance | Crash Logs, Diagnostics | Diagnostics, Bug Fixing, App Optimization | Collected |
| Device Identifiers | Device ID / Other IDs | Security, Fraud Prevention, Push Notifications | Collected |
3. Support Contact & Operational Transparency
For any inquiries regarding data protection, technical app troubleshooting, or assistance with an account deletion request, users and regulatory bodies may reach out directly to our operations team:
Support Email: support@hvacrecycle.com
Corporate Website: hvacrecycle.com
Compliance Inquiries: HVAC Recycle Legal Department